Privacy Policy

Ignious Studio (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information about you when you use our website or engage our services.

This policy is in accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Data Controller

Ignious Studio is the data controller for personal information collected through our website and services. You can contact us regarding privacy matters at hello@ignious.studio.

2. Information We Collect

2.1 Information you provide directly

• Contact form submissions: name, email address, phone number, and message content
• Project enquiries: business name, project requirements, and budget information
• Email correspondence: any information you share when communicating with us

2.2 Information collected automatically

• Website usage data via analytics (page views, session duration, referring URLs)
• Device and browser information (type, operating system, screen resolution)
• IP address (anonymised where possible)
• Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from third parties

We may receive information about you from referral partners, social media platforms (when you interact with our profiles or advertisements), or publicly available business directories.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and communicate about potential or ongoing projects
• Deliver agreed services and manage client relationships
• Process payments and maintain billing records
• Improve our website and services through analytics insights
• Send relevant updates, case studies, or service information where you have consented
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: to deliver services you have engaged us to provide
• Legitimate interests: to operate and improve our business, respond to enquiries, and prevent fraud
• Consent: for marketing communications where you have opted in
• Legal obligation: to comply with applicable laws and regulations

5. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers: trusted third parties who help us operate (e.g., cloud hosting, email, project management tools) — bound by data processing agreements
• Analytics platforms: Google Analytics and similar tools, under their own privacy policies
• Legal authorities: when required by law, court order, or regulatory obligation

6. Data Retention

We retain personal data only as long as necessary for the purpose it was collected or as required by law:

• Client project data: 7 years after project completion (for accounting and legal purposes)
• Enquiry data from non-clients: 12 months from last contact
• Marketing consent records: until consent is withdrawn
• Website analytics: as per platform retention settings (typically 14 months)

7. International Transfers

Some of our service providers operate outside the UAE. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, in line with applicable data protection law.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@ignious.studio. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but commit to industry-standard protective measures.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “last updated” date. We encourage you to review this policy whenever you interact with us.

13. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or how we handle your data, please contact us at hello@ignious.studio.